Types of notification trigger

Forms can be activated at various times based on business requirements. You have the flexibility to link one or multiple forms to a single package. The timing of when a form is triggered and auto-sent is dependent on the selection made in "Notification Trigger" field.

On Package Forms editing screen, you can specify notification trigger for each form. Forms are sent in the form of emails with embedded form URL, where customers can click and be redirected to the specific online form.

Notification trigger definition

Trigger Type	Description / Scenario	Trigger based on
Manual	(a) Manually triggered by Avalon user whenever needed. (b) Email with embedded URL is sent immediately to recipients.	Ad-hoc
Pre-Purchase	(a) To collect additional details in additional to general participant data. Eg: passport details for travel package. (b) Form must be completed on-screen before proceeding to payment. No email with embedded form URL will be sent. (c) An email with completed data is sent after completion (for reference purpose).	Payment checkout process
Post-Purchase	(a) To collect information from participants before attending an event. Eg: Indemnity form. (b) Email with embedded URL is auto-sent overnight to purchaser.	Successful payment
Post-Completion	(a) To collect information from participants after attending an event. Eg: Customer satisfaction survey (b) Email with embedded URL is auto-sent overnight to attendees.	Event/Session end date

Note For Avalon to send the forms automatically at trigger points, all relevant forms must be tagged or linked to at least one package, and configured using notification email setting.