Total/Available packages tickets
When creating a package, there is a field called "Total Tickets for Event," which determines the number of tickets available for purchase for a specific event or package.
The workflow for managing ticket numbers is outlined as follows:
If the "Total Number of tickets" value is NOT specified during package creation, unlimited sales are allowed. In Avalon, a default value of 1,000,000 tickets will be applied in this case.
If the "Total Number of tickets" value is specified, only the specified number of tickets will be available for purchase on the website.
The "Total Number of tickets" can be adjusted whether to increase or decrease based on changes in the event's circumstances or by business units. However, total number of tickets cannot be decreased below the number of tickets already purchased/sold.
Upon customer purchase, the "Purchased tickets" count increases while the "Available tickets" count decreases accordingly.
The current values for "Total Number of Tickets," "Available Tickets," and "Purchased tickets" can be viewed on the Package details screen in Avalon. To access this screen, navigate to the Packages menu item, locate your package, and click on the Package ID number.
When invoice is issued (a customer clicks on the Pay Now button on the checkout page), Avalon deducts Total Number of tickets from the Available Quantity.
When invoice is cancelled (a customer clicks on the back button on the Stripe Payment page), Avalon should reverse this so quantity is available again for purchase.
If the quantity specified in "Available tickets" reaches zero, the website will prevent further package purchases. On the website, customers will see a "Sold Out" label on the package details page instead of the checkout button.
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